Soltai The Label (“we”, “our”, or “us”) operates this website and online store. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, contact us, or otherwise interact with our services.
By using our website and services, you agree to the collection and use of your information in accordance with this Privacy Policy.
Personal Information We Collect
Depending on how you interact with our store, we may collect the following personal information:
- Your name
- Billing and shipping address
- Email address
- Phone number
- Payment and transaction details
- Account login information
- Purchase history and shopping preferences
- Communications you send to us
- Device information such as IP address, browser type, and cookies
- Website usage information and interactions with our store
How We Collect Information
We collect personal information:
- Directly from you when you place an order, create an account, subscribe to emails, or contact us
- Automatically through cookies and similar technologies when you browse our website
- From trusted third-party providers that help us operate our website and business
How We Use Your Information
We may use your personal information to:
- Process and fulfil your orders
- Provide customer support
- Communicate with you about your purchases
- Improve our website and shopping experience
- Personalise your experience and recommend products
- Send promotional emails and marketing communications (you can unsubscribe at any time)
- Prevent fraud and maintain website security
- Comply with legal obligations
Sharing Your Information
We may share your personal information with trusted third parties that help us operate our business, including:
- Payment processors
- Shipping and fulfilment providers
- Marketing and analytics providers
- Website hosting and IT service providers
We may also disclose information where required by law or to protect our legal rights.
We do not sell your personal information.
Cookies and Tracking Technologies
We use cookies and similar technologies to improve your browsing experience, analyse website traffic, remember your preferences, and support marketing activities.
You can manage or disable cookies through your browser settings.
Marketing Communications
If you subscribe to our marketing emails, we may send you updates about new arrivals, promotions, and special offers.
You can unsubscribe at any time by clicking the unsubscribe link in our emails.
Children’s Privacy
Our products are intended for purchase by adults. We do not knowingly collect personal information directly from children.
If you believe a child has provided us with personal information, please contact us so we can remove the information.
Data Security
We take reasonable steps to protect your personal information. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
Your Rights
Depending on your location, you may have rights to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your personal information
- Withdraw consent to marketing communications
To exercise any of these rights, please contact us using the details below.
International Data Transfers
Your information may be processed outside Australia by trusted third-party providers who help operate our website and services.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.
Contact Us
If you have any questions about this Privacy Policy or your personal information, please contact us:
Soltai The Label
Email: soltai.thelabel@gmail.com
Address: Shop 18/40 Main Street, Armstrong Creek VIC 3217, Australia